On the morning of April 6, the Government held a regular Government meeting in March 2025 and an online conference with the Government and localities to assess the socio-economic development situation in March and the first quarter of 2025.
At the conference, delegates listened to the report and announced the results, ranking the People's satisfaction Index for the services of state administrative agencies (SIPAS) in 2024.
In particular, the average SIPAS Index results in 2024 are 83.94%, an increase of 1.28% compared to 2023; The 5 provinces and cities with the highest SIPAS 2024 results are Hai Phong, Thai Nguyen, Hai Duong, Quang Ninh, Ba Ria - Vung Tau; the 5 lowest provinces are Bac Kan, Lang Son, Quang Nam, An Giang and Quang Ngai.
The results of SIPAS 2024 have recognized the great efforts of local authorities at all levels in implementing solutions to improve the quality of service to the people.
People and society are gradually paying more attention, supporting, supervising, and responding more positively to state agencies to jointly build a serving administration, taking people as the center, and improving people's satisfaction.
In particular, the level of satisfaction of people with access to public administrative services is measured on 3 contents:
First, the public administrative service center/department receiving and returning results has clear signs and instructions, making it easy for people to find and see.
Second, the one-stop-shop has enough seats to sit and wait, work settlement and writing desks for people.
Third, the one-stop department has full and good quality equipment to serve people, helping people solve work more easily.
In 2024, the satisfaction with overall service access nationwide is 84.27%.
The satisfaction level with the 3 contents of service access and with service access in general of 63 provinces and cities in 2024 is between 78.43 - 92.14%.
Meanwhile, people's satisfaction with administrative procedures is measured on 4 contents:
First, the regulation that administrative procedures are publicly posted at the one-stop department is easy to see and understand.
Second, people are required to submit documents to resolve administrative procedures in accordance with regulations.
Third, people are required to pay fees/charges for handling administrative procedures in accordance with regulations.
Fourth, the deadline for handling administrative procedures for people is in accordance with regulations.
The satisfaction level with the contents of administrative procedures and for general administrative procedures of 63 provinces and cities is between 76.95% - 93.21%.
Next, the level of satisfaction of people with civil servants directly handling work for people at the one-stop department is measured on 3 contents:
First, civil servants have a polite communication attitude and respect for the people.
Second, civil servants guide documents easily. is complete, helping people to complete their documents after one tour.
Third, civil servants comply with regulations in handling administrative procedures for people.
The satisfaction level for civil servants directly involved in work at the one-stop department in general nationwide in 2024 is 84.29%.
The level of satisfaction for the 3 contents of civil servants directly handling work at the one-stop department and for civil servants directly handling work at the one-stop department in general of 63 provinces and cities is between 78.19% - 93.37%.
